Crediting an Account
NOTE: The credits can only be issued to customers who have been debited through the DepositExpress system, but it is possible to credit a customer even if you have already deleted the customer and/or the debit from your system.

To CREDIT AN ACCOUNT, for one of your customers, access ADMINISTRATOR: ISSUE BANK CREDIT (see below).

The following image will appear.  Add the routing and account numbers for the customer you wish to credit taking heed to the NOTE below, and then click on Search for Check


The following screen will appear. If there is more than one debit drawn for this customer (i.e. PAYING FOR another member debit or past months' debits) choose the correct one to be credited. Click on the paper image to the left on the customer's name.

The results:

The next step is to click on SEND TO ADMIN. The following screen will appear:

NOTE: If you have more than one customer to credit, you can redo the previous steps above and do the following final steps only once. (The NUMBER OF CHECKS and the TOTAL CHECK AMOUNT shown below will increase accordingly.) 

The final step is to access ADMINISTRATOR: SEND DAILY BANK DEPOSIT—as shown in the TWO steps below. These steps MUST BE DONE for the credit to transmit to the bank!

The following window will appear, but with your Operator Log-In Code and the dollar amount to be credited to your customer (and debited from your account.) In this case: $29.00. 


FINAL STEP: CLICK ON SEND BANK DEPOSIT. A prompt will appear to give you the option of saving this information on your computer. This option will not affect the actual credit, but will allow you to save the record of the transaction into a file for your reference.

After this, you will now be able to view your transaction by accessing ADMINISTRATOR: OPERATOR'S SENT CHECK REPORT (as shown below) and typing in the date range to include the date that you actually sent the daily bank deposit and clicking on VIEW REPORT.

The credit will be reflected here as shown in the second record below:


On the following day, you will be able to view this same transaction in the CHECK RECONCILIATION REPORT, because on that day, the credit will have actually been transmitted as a credit to your member's account and a debit to your business account.